Refund Policy - LOVE CARE GLOBAL HOME NURSING

Effective: October 5, 2026 | Paystack payments only

1. Before Nurse Acceptance

100% refund if you cancel before nurse accepts job in my-job-offer.html. Contact CEO or use contact.html, provide Booking ID.

2. After Acceptance, Within 24h

50% refund if nurse accepted but service not started, and you cancel within 24 hours of booking time.

3. After Service Starts

No refund after nurse arrives and starts care, unless nurse fails to appear or provides no service - then 100% refund after CEO verification.

4. Nurse No-Show

If nurse does not show, report via SOS or contact.html with Booking ID, CEO will verify via bookings/{id} and refund 100%.

5. How to Request Refund

Email lovecareglobal@gmail.com with Booking ID, reason, phone with country code. Refund processed via Paystack to original payment method within 3-5 business days. Deletion? Request refund BEFORE deleting at delete-account.html.

6. 8 Countries

Ghana MoMo refunds to MoMo, outside Ghana to card. Transaction fees may not be refunded.